The issues that we solve every day are generally ones that the homeowner hasn’t planned on having to deal with. We realize that no one appreciates an unanticipated cost. That’s why we send a qualified technician to your home – to evaluate the situation and provide you with a written estimate, with no hidden fees. Additionally, our pricing will not change so long as the scope of work necessary doesn’t change.
Frequently asked questions about pricing and such…
What is your trip charge/dispatch fee? Is this the fee for a technician to come out?
$89 is all it costs to have a professional electrical or HVAC technician come to your home. If you call around, you’ll find that we have one of the lower fees in central Ohio. Yes, this is the fee to send our professional technician and our fully stocked service truck to you. The dispatch fee is to offset things like insurance and technician salaries. If an estimate is all you need that day, we will gladly provide that – estimates are always free of charge.
How much does an estimate cost?
Estimates are always free for residential work. The $89 dispatch fee is to offset things like insurance and tech salaries, and isn’t even a quarter of what it actually costs us to send our technician to your door.
For plan and spec commercial jobs, there may be a time and materials fee for the estimate – this will be determined on a case by case basis and discussed with you ahead of time.
Can you give me a ballpark price, or an estimate over the phone?
Customers sometimes wonder why we won’t quote prices over the phone, as some other companies do. It’s part of our business model to have a technician review the required work so that no details are missed. Since every situation is unique, we need to evaluate it in person. This also makes it possible for us to offer options and solutions (or point out challenges or safety issues) that may not be considered during a phone conversation. We do not believe in quoting prices and then raising them later when an issue or exception is found on the job.
Do you offer financing?
Yes, we offer financing plans through a two third party companies. They provide many different plans to fit many different budgetary needs.
Will I be charged a cancellation fee?
We understand that things happen during the course of a day or week. We just ask for as much notice as you can give us when needing to reschedule. However, if you have a signed contract and then wish to cancel the work, some fees may have accrued for which you would be responsible. Those would typically be things like an equipment restocking fee or local permitting costs.
How is your pricing determined?
In setting our pricing, we took several factors into consideration. All pricing comes directly from our pricing guide, it’s not made up on the spot. The first consideration is what tasks we are most commonly asked to perform, and the average length of time that it takes us to complete them. We then need to know our labor and material cost for each task, as well as what cost is associated with running a business that is able to stand behind that work.
To assemble a quote for the work you’ve requested, your technician will determine which tasks are needed to complete the work, and the costs associated with them. This allows us to identify which tasks do and do not need to be performed on your project, to save you money when possible. This also allows us to be fair and transparent when preparing your quote. We feel that the cost to perform the work should have nothing to do with the location of the job.
Is there an extra charge if I live farther away?
Unlike other companies, our dispatch fee is the same for someone living right down the street from our shops or three counties away. We don’t feel that a customer should be penalized just because they are located farther from us.
Do you charge more if the job takes longer than expected?
We won’t quote a price on a project until we have seen it. We will honor that pricing regardless of how long it takes us to complete it. If at any time during the project you wish to add something to the scope of work, the technician can let you know what any additional cost and time would be.
Do you offer discounts?
Yes. In addition to the coupons that we offer during different seasons of the year, we also offer a discount for any active or retired military. Thank you for your service! Additionally, Comfort Assurance Plan members enjoy a discount on future repairs.
Do you accept payments?
Any work you have done can be paid for by check, cash or credit/debit card. We collect, in full, upon completion of the project. If you would like to arrange for a payment plan, we do offer financing from a third party finance company, WAC. Your technician can discuss the financing options available, and even run the application with you via an app during your appointment.
Do you offer annual maintenance plans?
Yes. We offer everyone membership to our Comfort Assurance Plan, which allows us to take care of keeping your home running in tip top condition year round. We’ll even keep track of the scheduling for you with email reminders when its time to perform a maintenance. All for one low monthly cost.
Alternatively, we can perform a one time HVAC start up (furnace or AC – season specific) or electrical inspection if you’re not yet interested in the benefits of our CAP.