Website True North
True North: The Direction of Comfort!
You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Newark, Ohio. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.
The Big Task
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
Key Sub Tasks
- You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
- Participate in training so that you grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
· Maintain communication with dispatch and your manager.
Desired Skills and Experience
If you can achieve the above and you find it fun and challenging – you have just the right amount.
What We Offer
- Our top performers are among the highest paid in Newark, Ohio.
- Medical Insurance — we pay 50% of your premium for Health Insurance
- New technology, including iPhone, iPad & access to integrated software
- 401k Plan with a company match
- A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at KMA Electric, Heating and Cooling.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about KMA Electric and Heating & Cooling by visiting www.kmahomeservices.com. When you’re ready, please follow the directions at https://kmahomeservices.com/ to apply for this position. Equal Opportunity Employer
Book service appointments and do whatever is necessary to promote customer satisfaction.
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
Competencies for Success ·
Develop a proven track record in customer service.
· IT competent; good typist and proficient with phone systems. · Highly organized with exceptional follow-through abilities. · Strong verbal and written communications.
· Ability to build trust and demonstrate empathy.
· Personality that blends well with a fast-paced, goal-driven environment.
· Competitive individual contributor who also loves to win as a team.
· Highly motivated, flexible and great attitude on life.
Job Type: Full-time
Pay: $20.00 per hour
- 401(k) matching
- Disability insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
- Tuition reimbursement
- High school or equivalent (Preferred)
- Customer Service: 1 year (Preferred)
- One location