Reviews

Super Reviews …

From Our Super Customers!

There’s a reason we’ve been the #1 home service company in the Newark, OH, area since 1996. We treat our customers right, and they love us for it. Because we are family owned and run, we think it’s only right to treat our clients like extended family. So, that’s exactly what we do. And we read every review!

We always appreciate hearing from our customers through our 5-star reviews. Read what they’re saying.

4.5
Based on 546 reviews
Mike Broseus
Mike Broseus
22:15 03 Aug 22
We called KMA initially to have them look at our 9 year old heat pump system which is also our central air. We've had issues with it for a year plus now and wanted some options on whether we should repair or replace. The receptionist was very friendly and explained options and we went with just getting an estimate and options which was free. Mitch came out and gave us 3 options and was honest and up front. We even asked if he recommended a total system replacement given the age. He said he would not at this time given what he could see. My fiance and I talked it over and came up with a few questions. We called KMA back and they had Mitch call me and answer all my questions. We decided to go with one of the options he presented and they had Mitch back here the same morning we approved the estimate. He was a Godsend coming today in this weather. Through all of this Mitch was honest and friendly. The staff answering the phone was also very friendly, much more so than I've ever dealt with at any other service company. I recommend these guys for your HVAC needs for sure!
deborah hershberger
deborah hershberger
15:39 25 Jul 22
Mitchell is my new superhero! I learned so much from him he's polite, engaging, professional and above all knowledgeable! I have all the confidence in the world that the folks who represent kma electric will take care of this senior citizen with promptness and respect especially now that I'm a monthly member. The peace of mind for 10 bucks a month is amazing plus there's other perks highly recommend that deal!
Kira
Kira
19:30 11 Jul 22
Mitchel Grove came out to my home and showed me how to properly clean my ac unit to ensure that it is working efficiently. He was on time and very professional and took the time to make sure he explained throughly what was causing the issue of my ac unit have an ice build up. Anytime an issue happens all I have to do is call them and they get someone out here as quickly as they can. I am definitely satisfied with my services provided by your company keep up the good work KMA.
Brittany Noland
Brittany Noland
20:13 06 Jun 22
I noticed water leaking from the AC drain pipe on a Sunday evening. I left a message to schedule an appt and received a call back first thing Monday morning and they were out to my house by afternoon. Dustin was the tech that came out to fix the issue. He was able to figure out the issue and repair it quickly. He was professional and polite and explained the issue, fix, and guarantee of work. This was the first time using KMA and I would use them again and recommend them as well.
Cheryl Mackey
Cheryl Mackey
15:23 02 Jun 22
Our technician was skilled, professional and competent. He fixed our air conditioner quickly and arrived promptly. Mr. Elliott also had a pleasant personality. We were very pleased.
daniel selzer
daniel selzer
11:12 01 Jun 22
Matthew did a wonderful and professional job installing our ceiling fan, he even let us know a few things with our electrical panel that needs fixed. Matthew's customer service was top notch ! Highly recommend! Thank you
Chrissy Berkheimer
Chrissy Berkheimer
19:31 25 May 22
I couldn’t have asked for better service! Guys were professional and even had a trainee with then. I could hear the one tech through the window explaining everything to him and showing him what to do! I heard him tell his trainee that “he takes pride in his work cause his name is on it”!!! They were efficient, clean and the price was spot on with all other companies other than we got 10 year warranty and the others only offered 5 years for the same price!!! Great job KMA! I would absolutely recommend them!!!
Lisa Post
Lisa Post
15:36 23 May 22
Great service - Mitchel was professional and courteous and thorough in completing preventive maintenance on my AC and generator. He offered me a 3 year service plan which I will be discussing with my husband. He provided outstanding service.
Welcome to Our New Website!

KMA Electric, Heating & Cooling is excited to announce that we have changed our name to True North!  You're currently on our awesome new site, too!  

Rest assured, True North is still the same reliable, family owned and operated company you’ve trusted for decades. We just look cooler! When you need professional heating, cooling or electrical services for your home, call the superheroes at True North. We will always point you in the right direction.